Boots directly to bios utility

KrispyferretKrispyferret Level 1
edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: Boots directly to bios utility and shows nothing else.
Model: Ux305u
Frequency of Occurrence: Always
Reset OS: No

My pc boots directly to bios utility. There are no other errors or screen information. When you exit bios it loops right back. I think the HD died. Looking for compatible replacement option help and help getting the os on the new hd. Thanks.


  • Hello Krispyferret,

    Please kindly send your device to service center.

    Sorry for any inconvenience caused.

    Thank you.

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