Phone bock on start up on ASUS screen

Model: ZC553KL(Max)
RAM: 3GB
Firmware/App Version: Dont know
Location: Portugal
Frequency of Occurrence: Today
Rooted: No
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202004/01/190518d6d0i1zdguu6d0ys.jpg
Description: Hello Asus team, i have a problem with my phone, yeasterday i left it charging and today when i tried to reboot it, it got blocked on the Asus screen. I tried to make factory reset, but when i try to do that i see still the same logo and the message on the green text, i dont see any recovery menu. Can you please help / advise?
Thanks

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