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My Zenbook UX431FN camera presents glitches

andreacataffo1
Star I

‎03-23-2020 07:10 AM

System: Windows 10
Battery or AC: AC
Description: When I use Skype or other apps for videocalls my image sometiemes blocks or present a strong interference/glitch
Model: Asus Zenbook UX431FN
Frequency of Occurrence: Always
Reset OS: No

Hello everybody, I bought my Asus Zenbook UX431FN in October this year and as I wrote in description when I use Skype or other apps for videocalls my image sometiemes blocks or present a strong interference/glitch. This thing has started about 1 month ago, is it common/easily repairble thing or I have to change the whole computer? Thanks.
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1 REPLY 1

Blake_ASUS
Community Legend II

‎03-24-2020 03:07 AM

Hello andreacataffo1, May you specify if the issue occurs only during video calls or even in offline situation. Also, if you unplug the AC adapter, will the issue disappear ? Thank you.
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