Zenfone 5 camera isn't working

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: 16.0615.2002.120
Frequency of Occurrence: always
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202003/20/175959fegu60adewykw06i.jpg

My camera isn't working since december, yesterday I cleaned the data and preferences of all apps and restarted the phone, it worked, but some hours later it stopped again. I did the same things that I did before, but it is not working anymore. I can't use the camera in any app, even the flashlight isn't working. And my firmware version is the latest available.


  • Hi darkban.6,

    Please help us provide your camera app version.
    Have you tried clearing the storage of camera?
    Is the flashlight disabled in the quick settings?

    Thank you.
  • Can you help me? Last January the switch button of the camera is not working the front camera is okay but the back cam is not. Then the flashlight isn't working. I did the same thing but it's not working anymore.

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