Selfie Master app problem

edited September 2020 in ZenFone 5 Series
Model:
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Firmware/APP Version:
Frequency of Occurrence:
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Hello ,

Last update after in instagram Selfie Master app is running automatically in get notification screen "Selfie Master is running , Tap to more information or to stop the app"
Im click this but nothings happened.Im push force stop for this in settings but it's not working always happened same can't disable.

Comments

  • I have the same issue here. 
  • Last edited by ugursrc24 on 2020/3/6 17:49

    I have the same problem.I always come across
  • Here is the SS. How can i delete this app?
  • Last edited by Jei_ASUS on 2020/3/9 17:04

    Hi berkataman93,

    Please try clearing the storage of SelfieMaster.

    If the problem still appears, please tell us your Instagram version & firmware version(Settings > System > About Phone > Software information).
    Please tell us your SelfieMaster version.
    What kind of actions cause the notification to appear?

    Please also check your PM for a message I have sent you.

    Thank you :)
  • Last edited by Jei_ASUS on 2020/3/9 16:51
    bea_limaa posted on 2020/3/6 20:59
    I have the same issue here. 
    Hi all,

    Please try clearing the storage of SelfieMaster.
    What kind of actions cause the notification to appear?
    Please provide your firmware version: Settings > System > About Phone > Software information
    Please tell us your SelfieMaster version.

    Thank you :)
  • LuffyLuffy Level 1
    Jei_ASUS posted on 2020/3/9 10:48
    Hi all,

    Please try clearing the storage of SelfieMaster.


    I applied what you said but it was not resolved.

    WW_16.0615.2002.120
    2.1.0.39_190108
  • Last edited by berkataman93 on 2020/3/10 13:22
    Jei_ASUS posted on 2020/3/9 10:47
    Hi berkataman93,

    Please try clearing the storage of SelfieMaster.

    Hi Jei_ASUS ,

    App is still always on in notification screen
    only roaming/surfing in instagram. Can't press it. Im not using SelfieMaster app earlier no need.

    Here is the Versions Ss for your want ;
  • Bug is still have.Anyone can fix this?
  • berkataman93 posted on 2020/3/10 19:19
    Jei_ASUS posted on 2020/3/9 10:47
    Hi berkataman93,

    Hi berkataman93,

    Sorry for our late reply.
    I've replied you in PM. Thank you.
  • I have the same problem, app Selfie Master is running anytime and I can't stop...

    Any solution?

  • I have the same problem! It is so annoying that we can't remove or disable this app. Any solution?

  • Hi there,

    +1...same problem here.

  • Hi friends

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Model Name: Settings>System>About phone

    Refer to the link below to check the model name by model no. in the link

    https://www.asus.com/support/FAQ/1014441/

    2. Your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    3. Your Instagram version

    Long press Instagram>App Info

    If you try to update to the latest version, does the issue still remain?

    4. Please also provide me more issue detail. Could you perform the steps below?

    Long press "Selfie Master">Disable or Force stop

    If you could not operate the steps, please provide me the screenshot of "SelfieMaster App info"


    If you have any further queries, please do not hesitate to contact me.

  • i have tried, but the app still run

    when i used video call on whatsapp always show beaty effects

  • Hi zulhamefendi03

    Thank you for your asking. Please provide me your model name, firmware version, app version.

  • zulhamefendi03zulhamefendi03 Level 1
    edited July 2020

    Zenfone 5 - PPR1.180610.009.WW_Phone-16.0615.2005.130

    WhatsApp 2.20.195.15

    SelfieMaster 2.1.0.39_190108

  • Hi zulhamefendi03

    Do you mean that after you forced stop SelfieMaster, the app will restart again after you use WhatsApp video call? My device has the same version of yours, yet after I "Clear storage", "Clear cache" and "Force stop" SelfieMaster, it remains force stop after I used WhatsApp video call.

    Please try

    Long press "Selfie Master">Storage & memory>Clear storage>Clear cache>back>Force stop

    then try to make a WhatsApp video call.

    Does SelfieMaster unlock Force Stop and back to normal? If it is, please provide me a video for further checking.

This discussion has been closed.