F7 does not work

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: F7 Keyboard
Model: UX333FA
Frequency of Occurrence: Always
Reset OS: No

Recently I bought a zenbook UX333FA. All the other hotkeys work well, but F7 for the Backlit keyboard does not work. I spoke with latin Asus support, but they tried everything and nothing happens. Do you have an idea what could it be?
Also I was expecting that my zenbook comes with numberpad (not in this case), but it appears that you have more version for 1 model. How can I check that.
Thanks for any help.


  • Hello chneumann,
    Please PM me your SN.
    I will check both function on your device.
    Thank you.
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