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Problem with charging LED

fjaviergjfjaviergj Level 3
edited September 2020 in ZenFone 5 Series
Model: ZS620KL
RAM: 3G
Firmware/APP Version: WW-100.10.107.46
Frequency of Occurrence: Always
Rooted: No
APP Name: Batery

After the WW-100.10.107.46 update, the problem continues with the LED during charging, the phone being completely off, the LED keeps the color red even if the battery is 100% full.

Comments

  • Rox79Rox79 Level 1
    I noticed the same thing. In charging the Led remain Red when the battery is fully charged .if i turn on the phone ,the Led becomes green.
  • henrique.pereira.017henrique.pereira.017 Level 1
    It's happening the same thing here.
  • Y_ASUSY_ASUS mod
    zekron4x posted on 2020/2/24 07:34
    It's happening the same thing here.

    Hi all,

    We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.
    Thank you :)
  • Y_ASUSY_ASUS mod
    Hi all,

    Could you help us confirm:
    When the LED remains red, is the cable removed or not?
    When the phone is on and charged to 100%, what color is the LED?

    Thank you :)
  • Rox79Rox79 Level 1
    Last edited by Rox79 on 2020/2/26 10:28
    Jei_ASUS posted on 2020/2/26 08:38
    Hi all,

    Could you help us confirm:
    Hi,
    charging with the phone turned off: the LED remains red when the cable is NOT removed and the battery is fully/100% charged.

    charging with the phone turned on: all ok, the LED becomes green when the battery is fully charged.
  • Y_ASUSY_ASUS mod
    Rox79 posted on 2020/2/26 17:24
    Hi,
    charging with the phone turned off: the LED remains red when the cable is NOT removed and the ...

    Hi Rox79,

    Thanks for helping us confirm that. We'll notify you once there is any update. :)
  • Y_ASUSY_ASUS mod

    Hi all,

    The charging light effect after 100% has been adjusted in the latest firmware version WW-100.10.107.70.

    You may update to the latest firmware version by checking in Settings > System > System update.

    You may also manually download from our website: https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/

    How to update firmware: https://www.asus.com/support/FAQ/1009748/


    Thank you and have a nice day 🙂

  • fjaviergjfjaviergj Level 3

    Thanks for solving it. 🙂

  • Rox79Rox79 Level 1

    Hi ,the problem seems to be there again with the latest update (ww 100.10.107.92)

  • fjaviergjfjaviergj Level 3
    https://zentalk.asus.com/en/discussion/comment/107674#Comment_107674

    It's true, I hope they fix it.

This discussion has been closed.