Microphone still not working on the ZS600KL

edited September 30 in ROG Phone
Rooted: No
APP Name:
Frequency of Occurrence: on every microphone usage
Model: ZS600KL
RAM: 1G
Firmware/APP Version: WW_ZS600KL_160420.1911.6_0

Any news on the known microphone issue on the ZS600KL since the latest updates? Ive got this problem since a few months now, not beeing able to make phonecalls without speaker mode, nobody is able to hear me when i use it normaly at my ear. None microphone is covert while talking, voice recorder and every other record app arent working. Only bluetooth headsets or speakermode are working. :(

Comments

  • Hi larrens87,

    Do you mean the recorder app also has this problem?
    Does this problem appear when calling with WhatsApp/Messenger, or the Phone app?
    Thank you.
  • Yes every App that uses the lower mic seems to be noice cancelled, when i put my mouth directly to the mic slot and talk into it its working very quiet
  • msauc2003msauc2003 Level 1
    happening to me also, everybody try to hear me when i play pubg with no headphones. they tell me raise your voice.
  • ArianaAriana Level 1
    same to me also, unless I use headset no one can hear me
  • ScorpionScorpion Level 1
    I'm having the same problem , sometimes it work and sometimes it doesn't work 
  • Same problem here, but mostly on the phone calls, if I record either on video or voice recording app mic works fine, but if I am in a phonecall people can't hear me unless I use the speaker then they can listen to me a little better not perfectly fine. This also happened to me in the last update from December I guess.


  • Same problem to me also.

    It is a software error probably and I hope the Asus engineers will fix it shortly !

  • I can confirm this on phone calls that its sometimes not working. But i think when its getting fixed we already buy a new phone. They are extremely slow on updates because they don't care about us anymore. Its still a shame great phone great specs but extremely poor software support. Waited long for Android 9.0 when 10 already has been rolling out. So i've they will fixed it give it another month the phone is almost already out there life cycle.

  • andrepatzanandrepatzan Level 1

    Agreed I thought this phone was a great idea but I'm getting the Nubia RedMagic 5G this company doesn't take our money seriously so I'm not going to continue wasting my time, my patience and my money on them. As soon as I get the Nubia I will destroy this piece of garbage.

  • n3bun3bu Level 1

    I also have this problem , few months already

  • andrepatzanandrepatzan Level 1

    Yeah and do not expect a response or a solution they simple ignore us since our phone is not the newest

  • In case of mic not working. Try restarting. It will start working

  • I have the same issue. People can't hear me talk sometimes and I have to connect the headphones. It's intermittent.

  • Hi CyberPunk2302

    Sincerely apologize for any inconvenience caused. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If the situation remains the same, please provide the information below so that we can better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still persist?

    2. Does the issue appear after any system/apps' download or update? From which version?

    3. Which tool has the issue, Speaker/Loud Speaker/Cable Earphones/Bluetooth Earphones?

    4. Which app has the issue, Call app/Whatsapp/Messenger..?

This discussion has been closed.