Touchpad gets unresponsive

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: Touchpad clicking stops working
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: No

Hello ASUS,


Just recived my new UX534FTC laptop and I am happy with how nice it is.. but there is a very strange issue.

The Touchpad gets irresponsible, if I press the whole touchpad it starts working but marking everything as I move the cursor.. have to click more on the touchscreen and then it sometimes works. if I FN+F6 it on and off, it works again..
This happens alot just the few hours I have tried it.. installed latest drivers. unistalled drivers.
This is a 100% clean installation.. (well the laptop came today 2020-02-12) to the pickup store.

Directly at the install I could not do anything with the touchscreen exept moving the cursor. Hardware issue?
would feel a shame just receving it and it goes like this...

Hopefully you can help out a bit here =) I will call the swedish support tomorrow aswell and ask there.

Comments

  • go to service , let the person will fix for you , i think loose contactbetween mb and touchpad by wire
  • Last edited by blake_ASUS on 2020/2/14 10:19

    Hello thomasson.oskar,
    According to your model, you should be having a screenpad 2.0,
    not just a normal touchpad.
    Have you follow below FAQ to reinstall the correct driver after your clean installation?
    https://www.asus.com/support/FAQ/1041344

    For the cursor issue,
    please record a video of how you touch the screenpad and how the cursor was reacting .
    Thank you very much.
  • hello thomasson.oscar

    is it fixed

This discussion has been closed.