No mobile network

pjjibin

Model: ZE620KL
RAM: 6G
Firmware/APP Version: QP1A.190711.005.WW_user_100.04.44.98_20191115
Frequency of Occurrence: 1
Rooted: No
APP Name:

Very very sad... suddenly mobile signal disappeared and shows as no service. I purchased phone 6 months back from India and now I live in middle East. Here there is no Asus service and Does any one know to rectify it without taking to service centre..thanks.

Y_ASUS

Hi pjjibin,

We would suggest that you try:

(1.) Settings > Network & internet > SIM card> Disable and enable the SIM card
(2.) Settings> Network & internet > Mobile network > Preferred network type> choose "2G/3G/4G" again.
(3.) Power off your phone > reinsert sim card > turn on the phone
(4.) Turn on airplane mode > wait for 3 seconds > then turn it off.
(5.) Try using another sim card by a different operator
(6.) Try resetting the network settings: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth)

If the problem still appears, please check your PM for a message I have sent you.

Thank you.

pjjibin

Hi All

I tried all your suggestions, but nothing works. Still my phone is showing as no service.

I would be really grateful if any you could help me of this problem.

Thanks in advance...

joseluisjmj

Jei_ASUS posted on 2020/2/12 00:15
Hi pjjibin,

We would suggest that you try:

Seguí el proceso, pero sigo sin señal tengo actualmente android 8 baje el firmware para ver si podía recuperar la señal pero no funcionó, que puedo hacer ?

joseluisjmj

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Leí en algunos foros que el problema era con el archivo qcn del dispositivo, ¿será esto lo que me falta o se encuentre dañado en mi zs620kl ?</font></font>

Y_ASUS

joseluisjmj posted on 2020/2/16 16:23
Seguí el proceso, pero sigo sin señal tengo actualmente android 8 baje el firmware para ver si p ...

Hi joseluisjmj,

Please check your PM for a message I have sent you.
Thank you