ScreenPad doesn't work

System: Windows 10
Battery or AC: AC
Description: ScreenPad doesn't work
Model: UX534FTC
Frequency of Occurrence: Always
Reset OS: Yes

Hello,

after OS reset the ScreenPad doesn't works properly. OS detects the second screen and it is backlighted, but there is no any displayed information, it is black.

This link https://www.asus.com/support/FAQ/1041344 does not help. Drivers installation cannot be checked, because you need to start *.bat files in powershelland there is no info about the version installed, changes etc.


Theissue has come only after OS reset with file deletion. The only change I have, that the Windows 10 Pro was purchased instead of Windows 10 Home installed from factory.


When I am starting the ScreenXpert, I am becoming the message that the ScreenPadService cannot be found.

Does anybody have the same issue? Any suggestions?


Technical support asks for OS Reset one more time. It sounds a little bit strange.

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