Light zone and keyboard menu has gone

or77j7or77j7 Level 1
edited September 2020 in Others
System: Windows 10
Battery or AC: AC
Description: Light zone and keyboard menu has gone
Model: G731GV-EV012-Gaming
Frequency of Occurrence: Always
Reset OS: Yes
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202002/01/103358ha9ylvne7e7veeny.png


I did everything but it didn't work out. I have been involved for three days.antivirus turn off. I updated several times and reinstalled.
I have the problem, the laptop light zone and keyboard menu in armoury crate is gone, i don't know why but this problem begin after update keyboard firmware on myasus apps, i try to reset my pc and go to asus service center but they can't fix my problem, i hope asus fix this problem because i can't turn off the bottom light of my rog, sorry for my bad english

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