YOU KEEP IGNORING US ABOUT BLUETOOTH NOT WORKING

daniele.ansdaniele.ans Level 1
edited October 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: 100.10.107.36
Frequency of Occurrence: ALWAYS
Rooted: No
APP Name: BLUETOOTH

SINCE THE NEW FIRMARE CAME OUT BLUETOOTH IS NOW WORKING IN OUR PHONES AND ALTOUGH MANY OF US REPORTED THE ISSUE HERE YOU KEEP IGNORING US. HOW LONG DO WE STILL HAVE TO WAIT BEFORE YOU FIX THIS?

Comments

  • thanks @Anthonys_4 ! it worked! :)
  • Hi daniele.ans,

    If users encounter Bluetooth issues in WW- 100.10.107.36, we would suggest that users follow the steps below to improve the problem:

    1. Download and open the APK: https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS620KL/bt_tool.apk

    2. If it shows "false", this indicates successful modification.

    3. Reboot your phone and reconnect it to your Bluetooth device.

    The further improvement for the Bluetooth issue is under investigation.
    Thanks for your understanding.
  • Jei_ASUS posted on 2020/1/30 09:20
    Hi daniele.ans,

    If users encounter Bluetooth issues in WW- 100.10.107.36, we would suggest that use ...

    What about Device not certified issue ?
  • JaganR posted on 2020/1/30 12:34
    What about Device not certified issue ?

    Hi JaganR,

    Please clear storage of Google Play Store, and check if the message has become "certified".
    Settings > Apps & notifications > App info > Google Play Store > Storage & cache > Clear storage.
  • anyone else getting distortion on playback? like loud crackling noise?

    shit's so bad that i actually crashed my car while reversing from my apartment's parking lot
  • evntri posted on 2020/2/2 09:04
    anyone else getting distortion on playback? like loud crackling noise?

    shit's so bad that i actuall ...

    Hi evntri,

    Does this appear with Bluetooth? Or wired earphones/ phone's speakers?
    Please indicate the app and version you're using to play music.
    Please provide your firmware version: Settings > System > About Phone > Software information

    Thanks for your help. :)
  • Jei_ASUS posted on 2020/2/3 04:05
    Hi evntri,

    Does this appear with Bluetooth? Or wired earphones/ phone's speakers?

    i rarely use anything but Bluetooth but can't recall alarms or ringtones doing this

    app doesn't matter (spotify/youtube) as anything with sound causes crackling

    https://i.imgur.com/cOJcpHq.jpg

    i also have developer mode enabled
  • Last edited by Jei_ASUS on 2020/2/18 16:31

    Hi all,

    A new firmware update version WW-100.10.107.46 has been released.
    The silent issue when using Bluetooth to play music has been improved.

    You may update to the latest firmware version by checking in Settings > System > System update.

    Thank you for waiting and have a nice day :)
  • Done but still not working. My car can't select bluetooth play due to this


  • Hi rohitsinghshan

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Does the issue appear right after any system/apps' download or update?

    2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    3. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

This discussion has been closed.