Can not connect pc or laptop via USB cable

ZF Model: ZB631KL
Firmware/APP Version: PKQ1.WW_Phone-16.2017.1912.072-20191125
Frequency of Occurrence: Often
Rooted: No
APP Name:

My Cellphone can not connect pc or laptop.
Usb debugging is already active.
Pls help.


  • USB Debugging is not necessary for connecting to PC. Are the notification for you connected is showing file transfer or just charging? if not file transfer tap on that notification and change to file transfer. If there not showing anything when connecting to PC, check your cable. Maybe it is only for charging but no data or try using other cable to make sure.
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