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My zenfone 5 can't recognise/detect new Bluetooth devices

joao_parreira
Star I

‎01-24-2020 07:18 AM - last edited on ‎01-16-2024 01:45 AM by Community Manager

Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16.0615.1912.115
Frequency of Occurrence: First time
Rooted: No
APP Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202001/24/161104bde1ve27x0g12tk2.jpg

I'm tring to pair the redmi airdots and an old Bluetooth headfones (that I had already paired with my cell phone but then removed this known device) and nowadays it stoped to recognise new Bluetooth devices in my cell phone. What can I do to solve this?
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1 REPLY 1

Y_ASUS
Zen Master I

‎01-29-2020 10:54 PM

Hi joao.parreira, Please make sure to update to the latest firmware version WW-16.0615.1912.115. Please try resetting your network settings and try again. (Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth) If the problem still appears, please provide the Bluetooth headphones brand and model that cannot be recognized. Thank you 🙂
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