My zenfone 5 can't recognise/detect new Bluetooth devices

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: WW_16.0615.1912.115
Frequency of Occurrence: First time
Rooted: No
APP Name:

I'm tring to pair the redmi airdots and an old Bluetooth headfones (that I had already paired with my cell phone but then removed this known device) and nowadays it stoped to recognise new Bluetooth devices in my cell phone.
What can I do to solve this? Attachment not found.


  • Hi joao.parreira,

    Please make sure to update to the latest firmware version WW-16.0615.1912.115.
    Please try resetting your network settings and try again. (Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth)
    If the problem still appears, please provide the Bluetooth headphones brand and model that cannot be recognized.

    Thank you :)
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