My battery drains too fast

kittituch.melon

Model: ZE620KL
RAM: 1G
Firmware/APP Version: unknown
Frequency of Occurrence: unknown
Rooted: No
APP Name:

After using for 5 minutes,my battery went down from 100% to 90%. Is there any problem with the UI? Is it just my bad charging habbit. I have used this zenfone 5 for just a year , it is too early to have this battery problem.

Y_ASUS

Hi kittituch.melon,

We would suggest that you test for a longer period such as one hour.
Are there any specific apps that consume more battery?

We would suggest you clear the background apps, and check how much battery is consumed from 100% after using the app for a certain time (e.g. 1 hour.)
Please show me a screenshot of the battery usage after testing.
Settings > Battery > tap on the battery icon to access "Battery usage".

Thank you

kittituch.melon

My battery usage after being used for an hour

Ponaa

There's no Android 10 for our ZE620KL yet. Is this a custom rom or not? Or is this Zenfone 5z

kittituch.melon

Yes, it is Zenfone 5z. I think I've made a mistake. Model for my phone should me ZS621KL

kittituch.melon

@Jei_ASUS I assume that it was your first and last reply for me. thanks, it helps A LOT! (YOU LITERALLY DID THAT REPLY AND YOU THINK THAT IT'S ALL DONE MY PROBLEM IS SOLVED? NO! )

kittituch.melon

Jei_ASUS posted on 2020/1/31 10:21
Hi kittituch.melon,

We would suggest that you test for a longer period such as one hour.

hello, that was it? you did tell me to your own suggestion.
but you did't even care about yhe result thatvi gave you