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X571GT - Biometric Device Missing (?)

kyeo.cyeokyeo.cyeo
edited September 2020 in VivoBook
System: Windows 10
Battery or AC: Battery
Description: Noticed there was a fingerprint driver in the website, installed it and nothing happens. Windows says it doesn't find any compatible fingerprint devices and I can't find the device in the Device Manager.
Model: X571GT
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202001/21/013241weps7as89s9a8zxr.png

Comments

  • zombonautzombonaut
    Hello.

    I have the same unit that I bought about a month ago. I've had no problems with it so far and the finger print scanner is working. I believe that you've been sold a bad or defective unit. I suggest you ask the retailer if they can replace the unit or issue a refund.

    Hope it helps.
  • RAJU.MSC.MATHEMATICSRAJU.MSC.MATHEMATICS Level 5
    some times , biometric drivers gets corrupted by interfering various softwares and by using registry cleaners
  • kyeo.cyeokyeo.cyeo
    zombonaut posted on 2020/1/22 14:21
    Hello.

    I have the same unit that I bought about a month ago. I've had no problems with it so far an ...

    Hi, will do try and replace it then, it is really annoying:/
This discussion has been closed.