X571GT - Biometric Device Missing (?)
System: Windows 10
Battery or AC: Battery
Description: Noticed there was a fingerprint driver in the website, installed it and nothing happens. Windows says it doesn't find any compatible fingerprint devices and I can't find the device in the Device Manager.
Model: X571GT
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202001/21/013241weps7as89s9a8zxr.png
Battery or AC: Battery
Description: Noticed there was a fingerprint driver in the website, installed it and nothing happens. Windows says it doesn't find any compatible fingerprint devices and I can't find the device in the Device Manager.
Model: X571GT
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202001/21/013241weps7as89s9a8zxr.png
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Comments
I have the same unit that I bought about a month ago. I've had no problems with it so far and the finger print scanner is working. I believe that you've been sold a bad or defective unit. I suggest you ask the retailer if they can replace the unit or issue a refund.
Hope it helps.
Hi, will do try and replace it then, it is really annoying:/