Video too dark in ZenFone 5Q. Flashlight icon grayed out as of latest firmware

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW-16.0610.1911.89
Frequency of Occurrence: Always
Rooted: No
APP Name: Camera

Last edited by light.kuragari on 2020/1/10 20:22

Hello,

I've had a problem with my phone since I bought it in April 2019. Videos recorded turn out very dark, almost no visibility. (Screenshot of video attached above). Photos are ok. I've seen reports of other people having the same issue, and they have previous firmwares, so the problem has been around for a while.

Additionally, the latest firmware update in november disabled my flashlight in the shortcut access. The icon appears greyed out and cannot be changed. Flashlight via the camera flash menu works fine.

Flashlight disabled (lower right icon):

Attachment not found.

I hope this can be fixed, otherwise I'll have to use my warranty to get a new phone.

Thanks!
This discussion has been closed.