SIM card 2 connection drops off often

peter191065peter191065 Level 1
edited October 3 in ZenFone Max Series
ZF Model: ZB633KL
RAM: 4G
Firmware/APP Version: 9
Frequency of Occurrence: Often
Rooted: No
APP Name:

Comments

  • Hi peter191065

    What's your phone’s firmware version (Settings > About phone> Build number)
    Try to use another different sim cards for a check.
    Does this problem appear in SIM1?
    Please check it in safe mode. (https://www.asus.com/support/faq/1005163)
    Thank you:)
  • This is a new question as of 2020.9.2 but refers to same problem:

    The Sim2 connection drops offline (Sim1 is not activated).

    Model: ASUS_X01AD

    Build No.: OPM1.WW_Phone-16.2018.2007.68-20200706.

    Please assist!

  • Hi peter191065

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Does the issue appear after any system/apps' download or update? Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Which sim carrier are you using? Will the device work with other sim carrier?

    3. Try to pull out the sim slot>insert the empty slot back>pull out the slot>put the sim card back to slot and insert back again

    4. What's your preferred network settings? (2G/3G or 2G/3G/4G)

    5. Please check SMMI test 

    Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.