Bluetooth connection

Model: ZE620KL
RAM: 4G
Firmware/APP Version: Don't know
Frequency of Occurrence: All the time
Rooted: No
APP Name: Bluetooth
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/31/155244lpypp1j6bqoqjiop.jpg

Hello.
My phone seems to have an issue locating my JBL Charge 3 Bluetooth speaker.
The speaker itself works fine, I connect it regularly with other devices, such as other phones, ipads etc. I go through the regular process of recognising new devices both on the speaker and the phone, and it just doesn't show up on the list of devices available to pair. I made sure no other device is connected on the speaker before trying to pair it with the phone.

Thank you

Comments

  • Hi youcantkillrocknroll,

    Please try resetting your network settings and try again. (Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth)
    Please try clearing the memory of the previously connected device.
    Please provide your firmware version: Settings > System > About Phone > Software information

    Thank you :)
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