Screenpad always black
System: Windows 10
Battery or AC: Battery
Description: Screenpad black
Model: UX334FL
Frequency of Occurrence: Always
Reset OS: Yes
I bought this pc on two weeks ago and from the first day I've the same problem: when I select the screenpad mode, the screenpad seems to backlight, but it's alway black.
I followed all the Asus' guides, tried to install all the drivers, reset everything and tried again and again.
The Windows version is Windows 10 Home 1909.
I saw that the problem is very common, in particular with this windows version and not with the previous one. So I think the very problem is a driver problem, but I can't downgrade windows version because it wolud void the warranty.
I tried to explain the problem to Asus center by phone, but they only told me to send the notebook to service center without really interest to solve the problem.
I hope to have better indications here
Battery or AC: Battery
Description: Screenpad black
Model: UX334FL
Frequency of Occurrence: Always
Reset OS: Yes
I bought this pc on two weeks ago and from the first day I've the same problem: when I select the screenpad mode, the screenpad seems to backlight, but it's alway black.
I followed all the Asus' guides, tried to install all the drivers, reset everything and tried again and again.
The Windows version is Windows 10 Home 1909.
I saw that the problem is very common, in particular with this windows version and not with the previous one. So I think the very problem is a driver problem, but I can't downgrade windows version because it wolud void the warranty.
I tried to explain the problem to Asus center by phone, but they only told me to send the notebook to service center without really interest to solve the problem.
I hope to have better indications here
0
This discussion has been closed.
Comments
Is the following link the guide your were trying?
https://www.asus.com/support/FAQ/1041344
Was there any error message during the process?
The problem occurred before you update to 1909 ? or after?
Thank you.
I didn't update to 1909. When I first boot the laptop windows 1909 was already installed.
Hello jasmimma,
Does the screenpad works as normal touchpad?
If you try to drag any window to the screenpad, does it work?
Does the screenpad listed in device manger? is there any error message?
Thank you.