Sound of laptop stopped working all of a sudden

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: Battery
Description: Sound of laptop stopped working all of a sudden
Model: UX490A
Frequency of Occurrence: Always
Reset OS: No

Hello, my asus zenbook laptop UX490A stoped working the sound. This happen after I started to use a bluetooth device for the audio output.


I turned the bluetooth off and tried all different troubleshooting available (i.e update drivers, disable enhancmeents and so forth).

How can I do a final check before entering in contact with the warranty support? I believe the issue to might be banal after all.

Please advise.

Thanks,
Daniel

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