Android Q upgrade: no audio when I answer a call

Model: ZE620KL
RAM: 6G
Firmware/APP Version: QP1A.190711.005.WW_user_100.04.44.98_20191115
Frequency of Occurrence: always
Rooted: No
APP Name:

Hi, after the OTA upgrade to Android 10 Q I've encountered a lot of bugs.The following are the most serious issues:



1) No audio in both direction when I answer a call. No problem when I start the call.

2) Play Store crashes 15/20 seconds after opening.
Already tryed to clear the PlayStore app cache and data.

I need support ASAP. Needless to say, not being able to answer calls is unacceptable.


Is there a way to downgrade to Android 9 without losing the European warranty?

Comments

  • I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!
  • Hi surio.it,

    1) Have you checked with the carrier about this?
    Is your SIM card functioning normally in other phones?
    Does this problem appear when you are speaking with microphone/ speaker mode/headphones/ bluetooth?

    2) We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
    Thank you :)
  • selestacorp posted on 2019/12/18 23:35
    I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

    Hi selestacorp,

    To improve the problem of Camera & Gallery, please try:
    1. Settings > Apps & notifications > See all apps > Tap the upper right corner three dots > Show system
    2. Find "Media Storage" > Storage & cache > Clear Storage > OK

    Sorry for the inconvenience. Thanks for your understanding.
  • Hi surio.it,

    Please check your PM for a message I have sent you.
    Thank you :)
  • selestacorp posted on 2019/12/18 23:35
    I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

    Hi selestacorp,

    Please check your PM for a message I have sent you.
    Thank you :)
  • I have this phone and I upgraded to Android Q. But I didn't get this issue.
    https://www.mozzec.com/
  • Hi surio.it,

    Is the problem of Play store still appearing? Could you tell us your Google Play store version?
    Thank you :)
  • EvonEvon Level 1

    Does the issue solved

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