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Android Q upgrade: no audio when I answer a call

surio.itsurio.it Level 1
in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: QP1A.190711.005.WW_user_100.04.44.98_20191115
Frequency of Occurrence: always
Rooted: No
APP Name:

Hi, after the OTA upgrade to Android 10 Q I've encountered a lot of bugs.The following are the most serious issues:



1) No audio in both direction when I answer a call. No problem when I start the call.

2) Play Store crashes 15/20 seconds after opening.
Already tryed to clear the PlayStore app cache and data.

I need support ASAP. Needless to say, not being able to answer calls is unacceptable.


Is there a way to downgrade to Android 9 without losing the European warranty?
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Comments

  • selestacorpselestacorp Level 1
    I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!
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  • Y_ASUSY_ASUS mod
    Hi surio.it,

    1) Have you checked with the carrier about this?
    Is your SIM card functioning normally in other phones?
    Does this problem appear when you are speaking with microphone/ speaker mode/headphones/ bluetooth?

    2) We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
    Thank you :)
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  • Y_ASUSY_ASUS mod
    selestacorp posted on 2019/12/18 23:35
    I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

    Hi selestacorp,

    To improve the problem of Camera & Gallery, please try:
    1. Settings > Apps & notifications > See all apps > Tap the upper right corner three dots > Show system
    2. Find "Media Storage" > Storage & cache > Clear Storage > OK

    Sorry for the inconvenience. Thanks for your understanding.
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  • Y_ASUSY_ASUS mod
    Hi surio.it,

    Please check your PM for a message I have sent you.
    Thank you :)
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  • Y_ASUSY_ASUS mod
    selestacorp posted on 2019/12/18 23:35
    I have the same problem with my ZenFone, and even more! Camera and Gallery doesn't work!

    Hi selestacorp,

    Please check your PM for a message I have sent you.
    Thank you :)
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  • EvonEvon Level 1
    I have this phone and I upgraded to Android Q. But I didn't get this issue.
    https://www.mozzec.com/
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  • Y_ASUSY_ASUS mod
    Hi surio.it,

    Is the problem of Play store still appearing? Could you tell us your Google Play store version?
    Thank you :)
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  • EvonEvon Level 1

    Does the issue solved

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