LibraService doesn`t work

alfa.voland

System: Windows 10
Battery or AC: AC
Description: LibraService doesn`t work
Model: ZenBook Pro Duo UX581GV
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/16/205944pn1hhqiiogiccg1t.png

LibraService doesn`t work


after reinstalling following the instructions popped up this error, previously it was not
https://www.asus.com/ru/support/FAQ/1041420/

Blake_ASUS

Last edited by blake_ASUS on 2019/12/24 16:37

Hello alfa.voland,
Sorry I am a bit confused.
What caused you to reinstall Screenpad plus driver?
was there something wrong with your screenpad plus?
And is your screenpad plus working now?
The error message appeared when you click on ScreenXpert ?
Thank you.

alfa.voland

Hello!
Thanks for you spend your time on my problem
When i turrn off my screenpad plus it don`t wont to work like touch pad (
I reinstalled windows and installed all drivers as write in manual, but it didn`t work
I wrote in asus support, they recommended reinstall all drivers, and now app ScreenExppert doesn`t work at all

Blake_ASUS

alfa.voland posted on 2019/12/21 03:10
Hello!
Thanks for you spend your time on my problem
When i turrn off my screenpad plus it don`t wont ...

Hello alfa.voland,
Because it's not a touchpad.....it's only a touchscreen.
Touchpad is the one next to your keyboard.
When you turn off screenpad plus, it only turns off the backlight,
not totally shut it down, so when you touch the screenpad plus,
you may still see reaction on the main screen, but there would be no pointer for you to control.
Thank you.

Blake_ASUS

Last edited by blake_ASUS on 2019/12/25 09:23

alfa.voland posted on 2019/12/21 03:10
Hello!
Thanks for you spend your time on my problem
When i turrn off my screenpad plus it don`t wont ...

Hello alfa.voland,
Screenpad plus can not be use as touchpad, it's just a touchscreen.
Touchpad is the one beside your keyboard, the pointer is controlled by it.
So...you device did not have any issue.
and now....what do you mean by
"ScreenExppert doesn`t work at all"?
how is the screenpad plus working now? completely dark? or...?
Thank you.

Framed

Hi there - I do have the same issue. The program ScreenXpert doesn`t work anymore - it is complaining about the missing LibraService. Hence I have no access to the elements you usually see on the left side of the second touchscreen. Also the buttons to switch of the second screen or to siwtch the content (above the touchpad) don't work.

So the screenXpert App doesn't start because "ScreenXpert couldn't find the following service: LibraService" and hence the function of the dual screen can't be properly used.

Any idea?

Blake_ASUS

Hello @Framed ,

Was there any modification or update before the issue occurred?

Please kindly follow the FAQ below to reinstall the drivers,

https://www.asus.com/support/FAQ/1041420

Please noted that the order of installation must be followed.

Thank you.