Zenfone 5 selfie pro; Frontal camera won't focus on my face

luiza.hgaluiza.hga Level 1
edited September 2020 in ZenFone 5 Series
Model: ZC600KL
RAM: 4G
Firmware/APP Version: WW_16.0610.1911.89
Frequency of Occurrence: Constant
Rooted: No
APP Name:

Last edited by luiza.hga on 2019/12/14 13:19

The surroundings (including my clothes) are pretty detailed, but my face won't properly focus. It's not completely blurry, the resolution is just low. The main camera works just fine. I've tried all sorts of lighting, with and without flash, portrait mode, safe mode, clearing the cache, resetting, other camera apps, nothing. I might just get a new one at this point, but I'd like to try something else before I'm able to do so.

Comments

  • Hi luiza.hga,

    If possible, please show us an original photo of this problem.
    Please upload them to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. You may share the link here or PM me.

    Please also provide us the information as below:
    The ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

    Thanks for your help :)
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