Screenpad 2.0 doesnt work / No App Launcher / MS Store black

System: Windows 10
Battery or AC: AC
Description: Screenpad 2.0 doesnt work / No App Launcher / MS Store black
Model: ZenBook Pro 15 UX550GDX
Frequency of Occurrence: Always
Reset OS: No

Hello everyone,

i hope you can help me before i need to return my new asus, which i bought last week.

the screenpad does not work correctly. this is not accectable for 1600.


I just see my wallpaper on the screenpad, thats all.

I tried 3 days everything to get it work, no chance. Now i am here.


Which data do you need to check whats wrong?

kind regards

Comments

  • Hello d.gerth,
    According to your model, it comes with Screenpad 1.0
    So you have updated it to 2.0 ?
    Please kindly provide a picture of your screenpad.
    Thank you.
  • Last edited by d.gerth on 2019/12/10 19:33

    Hello blake,

    sorry, i thought Screenpad 2 is the Version, doesnt knew its the Modell.
    Then i have Screenpad 1.


    This: maxresdefault.jpg


    Can you tell me what should i do?
    I guess i need to downgrade?


    Thanks,
    D
  • d.gerth posted on 2019/12/11 02:30
    Hello blake,

    sorry, i thought Screenpad 2 is the Version, doesnt knew its the Modell.

    Hello d.gerth,
    May you provide the exact and current photo of your device?
    How it is looking like now when it turns on.
    The interface is different in 1.0 and 2.0.

    Your model comes with the Screenpad 1.0, however,
    there was an update recently that allows you to update firmware
    and your screenpad will become 2.0, like other new model.
    Thank you.
  • Last edited by d.gerth on 2019/12/12 11:00

    Hello blake,

    yes, of course, here ar the photos. it looks like this:

    https://www1.xup.in/exec/ximg.php?fid=21064164
    https://www1.xup.in/exec/ximg.php?fid=83466932

    The only the screenpad can do at the moment is: its like 2nd. display.

    I cant do the things there, that i can do on homescreen (1st display).

    In Beginning i had screenpad launcher, screenpad toolbar.

    I could use spotify and so much quick keys.


    Thank you for help!
  • d.gerth posted on 2019/12/12 17:57
    Hello blake,

    yes, of course, here ar the photos. it looks like this:

    Hello d.gerth,
    I was not able to open the link, it shown something like "Error 523"
    However, from your description, I assume you have updated to 2.0,
    which the 1.0 apps can not be used anymore.
    You may refer to below link to understand more about 2.0
    https://www.asus.com/support/FAQ/1040427/
    you can directly use the apps that can be used on homescreen, on screenpad.
    Like Spotify, download "Spotify" , not "Spotify for screenpad"
    Thank you.
  • Guys im gonna start a law suit very soon. Asus is playing with their customers time for them to get shutdown. If we have enough people with this problems we can make them suffer how they let us suffer.
  • I have literally the same model of laptop and the same problem as you. Asus screen-pad 1.0 was amazing and worked perfectly, and I committed the mistake of updating it to the 2.0 version. Not only it does not work properly, but when it does, it is not nearly as good as the 1.0. Asus, please let us make a downgrade or fix it because this is non-sense.

    Thank you for reading.

Sign In or Register to comment.