ASUS_Z01RD SLOW CHARGING

regalado_jpregalado_jp Level 1
edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: unknown
Frequency of Occurrence: 2 STRAIGHT CHARGING
Rooted: No
APP Name:

Hi!
Slow charging. Screen shows 'Charging (3 hr until full)'.
Using original ASUS fast charger, replacement fast charging cable.
Charging while the phone is on ON mode.
Charging using powerbank quick charge with shorter fast charging cable. Same output.
Tried also using other powerbank and still the same result.

Model: Z01RD
Memory: 4GB
Internal: 128GB
Android 9

Please help! Thanks!

Comments

  • Hi MangKanor,

    We would suggest that you update to the latest firmware version WW-100.04.44.98 for a check.
    If the problem is still appearing in this version, you may let us know. Thank you :)
  • good morning Jei!

    how to update the firmware please?
  • MangKanor posted on 2019/12/13 10:24
    good morning Jei!

    how to update the firmware please?

    Hi MangKanor,

    You may check updates in Settings > System > System update.
    Or download the file on our website and update manually: https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/
    How to update firmware: https://www.asus.com/support/FAQ/1009748/
    We would suggest that you back up your data before updating.

    Thank you and have a nice day :)
  • Hi Jei!  thanks for the tip.  my phone just received the android 10 fota update yesterday .  sad to say that still charging is slower.  would source now original AC Adaptor and cable.  Hope no major issue with the battery.  I will let you know.
  • MangKanor posted on 2019/12/14 17:35
    Hi Jei!  thanks for the tip.  my phone just received the android 10 fota update yesterday ...

    Hi MangKanor,

    How does it charge slowly? How long does it take to charge while not using the phone?
    Does it show it is fast charging?
    Did you enable battery care?

    Thank you :)
  • Jei_ASUS posted on 2019/12/24 12:18
    Hi MangKanor,

    How does it charge slowly? How long does it take to charge while not using the phon ...

    i am also facing same issue. i takes nearly 3-4 hours to charge this device fully..!
    please help
This discussion has been closed.