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No notifications on lock screen after upgrade to Android 10

zhouckzhouck
in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: WW_100.04.44.98_20181115
Frequency of Occurrence: every time
Rooted: No
APP Name:

After upgrading on Andoid 10, I can not see any notification on lock screen
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Comments

  • zhouckzhouck
    Tested once more - this happens if face detection enabled. Looks like face detection stoped working after upgrade
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  • zhouckzhouck
    Played more:
    1. If device unlock by face enabled, notifications shows
    2. If device unlock by face disabled, notification does not show

    In Android 8/9 I was able to see just notification without unlock
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  • Y_ASUSY_ASUS mod
    zhouck posted on 2019/12/5 20:53
    Played more:
    1. If device unlock by face enabled, notifications shows
    2. If device unlock by face d ...

    Hi zhouck,

    If you would like to see the notification on lock screen without having to detect your face ID,
    please go to Settings > Security & lock screen > Face recognition > disable "Show notifications".

    Please check if this is the feature you are looking for.

    Thank you :)
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  • zhouckzhouck
    Jei_ASUS posted on 2019/12/6 05:33
    Hi zhouck,

    If you would like to see the notification on lock screen without having to detect your ...
    Hi, no, I want to see notification on locked screen without unlocking.

    On Android 10 phone unlocks (I may swipe and open main screen without extra steps)
    On Android 8/9 I just may see notification on locked screen after face detection, but when I swipe I have to enter pin or put finger.
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  • Y_ASUSY_ASUS mod
    zhouck posted on 2019/12/7 00:23
    Hi, no, I want to see notification on locked screen without unlocking.

    On Android 10 phone unlocks ...

    Hi zhouck,

    Thanks for your reply.
    Do you wish to detect face to show notifications, but not having to unlock device with face detect?
    Thank you :)
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  • zhouckzhouck
    Jei_ASUS posted on 2019/12/10 06:11
    Hi zhouck,

    Thanks for your reply.

    Correct. And in Android 9 I had have such behavior
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  • Y_ASUSY_ASUS mod
    zhouck posted on 2019/12/12 21:03
    Correct. And in Android 9 I had have such behavior

    Hi zhouck,

    Thanks for confirming that. We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
    Thank you :)
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  • rtrofellirtrofelli
    I have the same problem, notifications do not appear with face detect, after the update.
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  • Y_ASUSY_ASUS mod
    rtrofelli posted on 2019/12/20 22:02
    I have the same problem, notifications do not appear with face detect, after the update.

    Hi all,

    This issue is expected to be improved through a future firmware update.
    Your patience is very much appreciated.
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  • Y_ASUSY_ASUS mod

    Hi zhouck & rtrofelli,

    https://zentalk.asus.com/en/discussion/comment/57399#Comment_57399

    A new firmware update version WW-100.10.107.87 has been released.

    We have fixed the face detection to show notifications behavior.

    You may update to the latest firmware version by checking in Settings > System > System update.

    Thank you and have a nice day 🙂

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