@Blake_ASUS Same problem here, on a brand new UX392F. Any fixes for that?
I am having the same problems on my nearly new (but not used due to COVID) laptop Vivibook S15 S530FN Serial Number K9N0CX03P210378.
The retailer cant see the flicker but a webtest and it shows up every time and very noticeable on zoom. Stripes and image jumps up. Help!
Hello @gubiczak ,
Your model has been reported.
Hello @TerAn @TimsonC200 @Liviu @stefanozot
BIOS provided in PM
Hello @carmengina ,
BIOS in PM , English only, sorry.
Hello @bcornell.bgoat ,
Thank you for the information.
Your reported has been reported.
Hi everyone, same issue here. Camera flickers and has green and grey lines while connected to power.
@Blake_ASUS , can you provide help here?
Model - VivoBook S15 S530FA
I have a brand new Asus Vivobook s 15 and am experiencing green flashes during video calls. I am scheduled to teach an online class in 2 weeks and need this resolved asap. My sn is k9nocxo2d60036g manufactured 9/2019.
I'm seeing the same issue as everyone else.
ZenBook Pro Duo UX581GV. Please help, thanks!
Hello @raysalter @brunotolomeotti @carol.mcmahon @fazfly ,
BIOS provided in PM.
Me too - I have a brand new 3k Asus ZenBook Pro - have lots of video conferencing and get green lines across the webcam - can this not be fixed
Yes, I'm having the same problem, too. Brand new StudioBook W730G5TV running BIOS 205. Please PM for serial number. Thank you.
Hello @Blake_ASUS , I have recently purchased a VivoBook 15 X512FJ.303 and have this same problem of the grey lines flickering and green screen blinking occassionaly when I use the webcam with the power connector on. Can you show me the steps to fix this issue?
Thank you very much! The BIOS update fixed the problem.
Hi, same issue for me. Model is VivoBook X512FAY Signature Edition.
Hi @Blake_ASUS, you seem to be helping lots of people here. I have the same problem with my ASUS VivoBook S15 15.6" Laptop - Silver (Intel Core i7-8565U/512GB SSD/16GB RAM/Windows 10).
Can you also please send me the solution? I would really appreciate it!
Hello @gonzalo.gandia ,
Please specify your model, S530Un,S531FL....
Hi @Blake_ASUS ,
It looks like you're able to send a BIOS update to fix the flickering problem. I have a UX581G (ZenBook Pro Duo) and am having the same issue as others. I'll gladly send you the serial number, if need be.
Any help would be greatly appreciated.
@Blake_ASUS My model is S512F , it does't say more than that...
Same problem with VivoBook S15 S532FA
ZenBook Pro Duo UX581GV. Where do i get new bios 308? Asus updates only shows 307 as the latest
Same issue on new ZenBook Pro Duo UX581GV. Is there an update available for that one yet. Currently on BIO version 307 from 4/2020