hello @Blake_ASUS , I have the same issue described with my Zenbook 14 UX431FL, please PM me for details when you can.
@dweners could you share the solution with us? thank you!
Hello @danielmcgarty ,
Please kindly provide SN to me in the PM.
Hello @eciobosi ,
The BIOS of your model has not been released.
Please kindly be patience.
Hi, got a brand new Asus ZenBook pro today - same problem with the camera (gray lines + green flickers). Is the BIOS update available ? I have serial handy to send it via PM.
Here is my model number: UX581G
I have a Zenbook UX533F with the same problem. Please PM me with details on how to fix.
I am having the same issues with my webcam as these others are having. Is there a fix available for a UX431F Zenbook?
Hello @Steve Bezuidenhout ,
Please double check your complete model name, UX533FD or UX533FN,
and update BIOS to the latest version accordingly.
Hi @Blake_ASUS - Can you PM me on this? (I am Rank 1 so unable to send you my SN directly for the BIOS update info.)
@Blake_ASUS Having the same issue with the Zenbook Pro Duo UX581G. Please send me a PM so I can send the serial.
Hi, got a brand new Asus ZenBook pro UX581G - after BIOS update, driver update, windows update, still the same problem with the camera (gray lines + green flickers) - camera flickers happend more often with AC connected. I have also noticed the main screen backlight flickers from time to time - Went in Intel UHD Graphics Control Panel - Power Settings - disabled all options - main screen back-light flickers gone. Flickers were subtle, but very annoying and hard on my eyes. (No, flickers had nothing to do with resolution, backlight setting or screen frequency).
I can take some quirks, but that camera is driving me nuts as I am using it for 2-3 hours daily. Any solution on the horizon @Blake_ASUS ?
I have the same problem with my brand new
Asus zenbook pro duo UX581GV
Can I please also get the solution.
I have a digital masters defence in 2 weeks.
same problem here, I update Bios with lastest one but same issue on webcam when on AC
I have the same exact problem, whenever I'm in a call with the AC connected, the camera start flicking.
Did any of you found a solution?
My laptop is ASUS VivoBook S14
Experiencing the same grey lines on video problem when plugged into AC power.
Attached is a screen shot of the problem.
My machine is a ASUS ZenBook S13 UX392FN
BIOS is updated (version 303) all other drivers have been updated, windows is updated. Everything checks out fine with the MyAsus Windows store app.
@Blake_ASUS Please Advise, thank you.
What's your model?
I would like to know your complete model name.
Hi @Blake_ASUS I have the same problem. Model UX431FA. Is there a fix?
Hi @Blake_ASUS - Model X712F
Hello @Darian ,
I have not received related information.
I will inform you once there is any update.
Hi @kmat1402 ,
PM Send, please check.
Hello @Blake_ASUS ,
I didn´t get the PM. Could you please send it?