Grey lines and green flicker on webcam when using AC power

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Comments

  • Hi,

    I'm an IT manager for a company that works on cloud solutions. Basically every Vivobook we purchased these last years had this issue. Even the most recent models. I won't list all the model variant we purchased here because you were likely aware of the issue before shipping those laptop out as it is a quite obvious issue. If you were not aware, then you QA process is highly questionable.


    That being said, this thread is 2 years old. You guys have a solution for us or should we just start buying another brand?

  • Same issue here... I have just bought a VivoBook X512FJ. When Zoom, and other apps using webcam grey lines and green flickering occurs. Everything updated, what should I do?

  • Hello mrtold,

    Please kindly share a video record of the issue.

    Thank you.

  • Hi,

    With your professional, we expected more understanding of this issue from you .....but seems like we need to explain a lot more to you than others.

    Also, what are the models you have ?

    It is an issue with specific Intel CPU platform (I'm sorry it's old one, not new).

    There is higher electricity interference to the camera, which is pretty normal and can happen on any laptop and does not actually affect the camera or laptop function. By simply and slightly changing one variety in BIOS, it will lower the interference, but of course, it's a trade-off, to keep balance between the interference and higher performance.

    Also, all models affected had been sold for a while, with BIOS updated many time. But it was not until this year that we received larger amount of feedback requesting to adjust this issue, and I think we both clearly know why.

    And clearly in this tread, I have been providing the new BIOS, and our support website has been updating as well.

    Thank you.

  • Hi Blake, I'm having the same issue on my ProArt Studiobook Pro X webcam (grey lines and green screen flickering when plugged in). Installed the latest bios updates available on their site, but made no difference. Can you please help me fix this issue? Thanks

    Model  ProArt StudioBook W730G5TV_W730G5T

    BIOS Version/Date   American Megatrends Inc. W730G5TV.205, 9/25/2019

  • Please help,

    I recently purchased a Zenbook UM431D - I love the laptop but when I pause a video on youtube the picture becomes screen..


    Do I need to return it and ask for replacement?


    Thanks

    Dee

  • Hi,

    apparently you are talking about a different thing.....

    please kindly open another thread.

    thank you.

  • here is a video where you can see camera shut down as soon as it flicker. when entering in setup it does seem to work but always shut down itself . Not only on zoom but skype, messenger and every other program that want to use web cam online !!


  • Hello mrtlod,

    Thank you for the video. It seems like it is not the electricity interference that this thread was talking about.

    May you check if you use other software, like skype, google hangout or the built-in camera app, does this issue happened?

    If you can open another thread to discuss your issue would be great.

    Thank you.

  • Hello hacopt2,

    The new BIOS 300 of your model will be released soon on the website directly.

    I will keep you updated.

    Thank you.

  • I'm not gonna dig through 15 pages of forum to dig for a solution. It should be exposed on the first page or in a dedicated article. Especially considering the amount of feedback you have received regarding this issue.


    The things is, the issue is quite obvious. How did it pass through your quality processes? The way I see it, you guys were aware of the issue and decided to ship anyway. Now, pick up your loose ball and pull a few laptops from your inventory and fix the damn issue yourself. I'm not gonna waste time listing all of our laptops spec when we own over 100+ Asus laptops. There are 15 pages listing the same problem where the customer did YOUR job and you're still looking to pull more information... Sounds like a giant waste of time to me, especially considering the amount of money we've been pouring into your products. The least we can expect and is well tailored solution as some of these models were produced over 2 years ago.


    I was expecting more support from Asus but you seem to be on the defensive. We are on the verge of buying another brand of laptop as recently, Asus decided to remove the webcam on a large array of products. We can hardly understand that change with the current COVID and work-from-home situation.


    It has became a laughing stock when I call a supplier as they all now recommend not to buy Asus products for that very reason. But go, keep insulting your dedicated customer and put your head in the sand... If we all ended up here with that issue and no solution in hand, you should probably question your delivery methods. If you expect everyone to go through the 15 pages of forum just to find a solution then you're just doing lazy support; buying time and not putting the effort exposing the solution in a dedicated article like most companies would do.


    You seems to be aware of the issue and which models are affected... what's holding you guys from creating a dedicated solution page for this? With proper SEO, it would save you, me & everyone else a lot of time in the long run. As a support professional, you should know that basically only 1 person out of 23 will reach out to report the issue. The 15 page of threads is only the tip of the iceberg.

  • Hi,

    Exactly same problem here. Brand new ASUS laptop, model UX392F. I'm uploading a short video of the problem but basically is similar to other ones already in this thread.

    Is there any software solution for this or I will have to ask for a refund?


    I totally agree with user tldube comment: if there is a solution, why don't you post it on the first page instead of navigating the 15 pages thead?

    Thanks.

  • @Blake_ASUS Hi! I'm having the same issues on VivoBook S15 X530FN_S530FN. Is there any specific workable solution on this? Thank you.

This discussion has been closed.