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Netflix not in HD after Android 10 update on Zenfone 5z

uduvdesaiuduvdesai Level 1
in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: Android 10
Frequency of Occurrence: Always
Rooted: No
APP Name: Netflix

Hello Asus team,

Netflix came with hd support on Zenfone 5z on Android pie but as soon as phone updated to Android 10, hd support is not there.

Can you please help.

Thanks,
Urvin Desai.
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Comments

  • williamseppelfeldwilliamseppelfeld Level 1
    Same problem here, the same thing happenend when they updated from Android 8 to Android 9
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  • khanquerer5pgkhanquerer5pg Level 1
    This isn't upgrade but downgrade as all good apps from zenimoji to pagemarker to AI charging etc removed plus above non hd content! 
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  • williamseppelfeldwilliamseppelfeld Level 1
    khanquerer5pg posted on 2019/12/9 09:50
    This isn't upgrade but downgrade as all good apps from zenimoji to pagemarker to AI charging etc rem ...

    True!! How can we downgrade back to android 9? i know that for beta testers was an option, but they said that we can't downgrade from the oficial firmware...
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  • williamseppelfeldwilliamseppelfeld Level 1
    khanquerer5pg posted on 2019/12/9 09:50
    This isn't upgrade but downgrade as all good apps from zenimoji to pagemarker to AI charging etc rem ...

    Yeah, and i asked for support and they said we can't return to android 9, since there is no official downgrade from the android 10 to android 9, except the one from Beta.....
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  • Blake_ASUSBlake_ASUS mod
    Dear all,
    This issue has been reported and now under investigation.
    Thank you.
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  • khanquerer5pgkhanquerer5pg Level 1
    williamseppelfeld posted on 2019/12/9 21:56
    Yeah, and i asked for support and they said we can't return to android 9, since there is no offici ...

    That's why you should have read changelog before updating ,I read it n knew it's gonna make Zenfone5z worst than ever
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  • williamseppelfeldwilliamseppelfeld Level 1
    khanquerer5pg posted on 2019/12/11 12:22
    That's why you should have read changelog before updating ,I read it n knew it's gonna make Zenfon ...

    the changelog didn't say anything about this, the rest is okay so far
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  • pauloajmpauloajm Level 1
    edited June 1

    Is there a fix already? DRM shows L1, but netflix shows L3.

    EU phone (Portugal) running the latest version of Android available in the website: 100.10.107.70_20200320

    Netflix 7.58.0 build 26.34888

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  • amitgarde3amitgarde3 Level 3
    https://zentalk.asus.com/en/discussion/comment/85039#Comment_85039

    Netflix HD is fixed alredy in .46 update

    Try to clear cache n storage for netflix from apps and notifications option in settings and then relogin ur issue will be solved

    If not re-install netflix app and then check

    Thankyou 😊

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  • pauloajmpauloajm Level 1

    Thanks. I had previously cleared the cache, following the same steps to no avail. But now I did it as well the clearing of the storage. Started the APP and managed to configure it to enable HD. Confirmed it by downloading EP01 of SnowPiercer that now takes 480mb, little over double of what I was getting.

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  • amitgarde3amitgarde3 Level 3
    https://zentalk.asus.com/en/discussion/comment/85082#Comment_85082

    Good to hear this 😊👍 njy

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