Usb

edited September 2020 in ZenFone 5 Series
Model:
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My pc on windows 7 cannot detect my zenfone 5, in only charges, i dont have the notifications on my phone whether to trust the device or not and if i were to use file transfer or transfer photos. Help ASAP.... Tried 3 different cables, restarted my phone, pc, turned off USB debugging in dev options, still nothin, it worked fine a week ago and usb notifications were present. Not it just charges and no notifications from either or pc.
HELP, SOS, ETC.

Comments

  • Last edited by Jei_ASUS on 2019/12/5 17:14

    Hi heinrich_1919,

    We would suggest that you go to Settings > Connected devices > USB > check if you can choose file transfer.
    Please make sure to update to the latest firmware version WW-16.0615.1910.112.
    Please also refer to this FAQ and check if the problem could be solved: https://www.asus.com//support/FAQ/1011564/

    Thank you :)
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