Netflix not working on my device

edited September 2020 in ZenFone Live Series
Model: ZA550KL
Firmware/App Version:
Frequency of Occurrence:
App Name:


Netflix app isn't working at my Zenfone Live L1 (ZA550KL).
My device is running Android 8.0.0 and has the last firmware update from Asus website.
I've downloaded the app from Netflix website, because there is no way to get the app from play store, but when I launch the app, I see the error message "app not compatible with your device".
How to fix it?


  • Hi cabral0309,

    Please provide your firmware version: Settings > System > About Phone > Software information
    Please provide your Netflix app version and show us the error message screenshot.
    Thanks for your help :)
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