Battery draining too fast
Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.120610.009.WW_Phone-16.0200.1907.501.201-20190801
Frequency of Occurrence: Everyday
Rooted: No
APP Name: Not applicable
Last edited by betobragaf on 2019/12/2 11:22
Hi,
I have been experiencing my asus Zenphone 5 selfie battery life over the day getting worst day after day.
A few months ago I was very happy while it lasted a whole day under normal use and sometime even half another.
This is the screenshot from today, I barely used my cellphone.
Screen usage is very only 2% but battery reduced to less then half either way.
Where is the energy going to ????
Hotspot is off, gesture is off.
Battery set to balanced
Any clues on how to fix or at least diagnose ?
RAM: 4G
Firmware/APP Version: PPR1.120610.009.WW_Phone-16.0200.1907.501.201-20190801
Frequency of Occurrence: Everyday
Rooted: No
APP Name: Not applicable
Last edited by betobragaf on 2019/12/2 11:22
Hi,
I have been experiencing my asus Zenphone 5 selfie battery life over the day getting worst day after day.
A few months ago I was very happy while it lasted a whole day under normal use and sometime even half another.
This is the screenshot from today, I barely used my cellphone.
Screen usage is very only 2% but battery reduced to less then half either way.
Where is the energy going to ????
Hotspot is off, gesture is off.
Battery set to balanced
Any clues on how to fix or at least diagnose ?
This discussion has been closed.
Comments
Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:630)/ WW-16.0200.1907.501(CPU:430).
Could you let us know whether this battery drain issue is appearing when using the phone or in sleep mode?
If while using the phone, does battery drain while using any specific apps?
If there are battery drain issues in sleep mode, please follow the steps below and show us the screenshots.
1) Charge the phone to 100% before going to bed > remove the charger > Clear all apps in recent app list > turn off screen > the next morning before using the phone, please screenshot the two pages:
a) Settings > Battery
b) Settings > Battery > Advanced battery usage (tap the battery icon to access)
2) Tell me the battery variation: for example 23:00 (100%) > 08:00 (90%)
Thank you and have a nice day
Hello I too have a similar problem when I use my phone in normal use (no games for example) I have a first percent of the battery that removes after about 6min, then a second after It's only 2min long and this is always repeated, I also have a second case more extreme it happens me regularly to lose 2% at once. My phone is update. I have reset my phone ( Factory + hard reset ). I have block the auto start of all download applications.
They ruined the speakers last update
Now battery
i made a wise move not to update and check for reviews 1st
Everyone should know how wicked this company is
they are killing the phones from the update for you to buy a new one
^^ useless brick ty Asus
They will keep replying spam msgs like
" please make sure to update your phone and have more problems"
"Make a screen shot or video and send it us ... And we will never read or fix your complain "
" we will check this with the team and get back to you
Even though the other complaints from 2012 are still waiting "
Ahahhaa what a load of BS
All the way to 50% in one night of sleep
Any clues ?
Sorry answered without quoting
Coild you check above, when available?
How can I do this ?
I will try to follow their instructions, but in case issue is not solved......it started suddenly indeed
https://www.asus.com/zentalk/ww/thread-296187-1-1.html
still waiting for fix i dont want downgrade this is like microsoft say cuse windows 10 hve more update we telling our customer to downgrade to windows vista or 7{:3_60:}
Damn this is so sad...
This is why i was so hesitant to update
I knew thus would happen xD
Hi Jei
I confirm having the last firmware.
Baterry drains all time using apps or not.
Baterry test posted a couple replies above
Any suggestion?
Hi Anonyme3214,
Please kindly provide us your firmware version: Settings > System > About Phone > Software information.
Does the battery usually drain when in use?
Thank you
Sorry for our late reply.
We have checked with the relevant team about your battery consumption situation, and we will provide you the information once we receive any news on this.
Thank you
Hi betobragaf,
After the relevant team's confirmation, according to the information you've provided, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/