Battery draining too fast

betobragaf

Model: ZE620KL
RAM: 4G
Firmware/APP Version: PPR1.120610.009.WW_Phone-16.0200.1907.501.201-20190801
Frequency of Occurrence: Everyday
Rooted: No
APP Name: Not applicable

Last edited by betobragaf on 2019/12/2 11:22

Hi,
I have been experiencing my asus Zenphone 5 selfie battery life over the day getting worst day after day.

A few months ago I was very happy while it lasted a whole day under normal use and sometime even half another.
This is the screenshot from today, I barely used my cellphone.
Screen usage is very only 2% but battery reduced to less then half either way.
Where is the energy going to ????
Hotspot is off, gesture is off.
Battery set to balanced

Any clues on how to fix or at least diagnose ?

Y_ASUS

Hi betobragaf,

Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:630)/ WW-16.0200.1907.501(CPU:430).
Could you let us know whether this battery drain issue is appearing when using the phone or in sleep mode?

If while using the phone, does battery drain while using any specific apps?

If there are battery drain issues in sleep mode, please follow the steps below and show us the screenshots.
1) Charge the phone to 100% before going to bed > remove the charger > Clear all apps in recent app list > turn off screen > the next morning before using the phone, please screenshot the two pages:
a) Settings > Battery
b) Settings > Battery > Advanced battery usage (tap the battery icon to access)

2) Tell me the battery variation: for example 23:00 (100%) > 08:00 (90%)

Thank you and have a nice day

Victortunes

Last edited by Anonyme3214 on 2019/12/3 21:04

Hello I too have a similar problem when I use my phone in normal use (no games for example) I have a first percent of the battery that removes after about 6min, then a second after  It's only 2min long and this is always repeated, I also have a second case more extreme it happens me regularly to lose 2% at once. My phone is update. I have reset my phone ( Factory + hard reset ). I have block the auto start of all download applications.

Maigeru

Dont bother asking down grade your phone




They ruined the speakers last update


Now battery  


i made a wise move not to update and check for reviews 1st


Everyone should know how wicked this company is




they are killing the phones from the update for you to buy a new one




^^ useless brick ty Asus

Maigeru

Last edited by maigeruelgumi on 2019/12/4 12:34

They will keep replying spam msgs like


" please make sure to update your phone and have more problems" 


"Make a screen shot or video and send it us ... And we will never read or fix your complain "




" we will check this with the team and get back to you
Even though the other complaints  from 2012 are still waiting "




Ahahhaa what a load of BS

Victortunes

When we get an answer of Asus ???, we have paid our phone we need get respect of you and your help.I think you have a big problem with the latest update about the battery. And please stop ignore this problem and make action WITH USERS NOT AGAINST. Thanks you and have a nice day.

betobragaf

Test completed.
All the way to 50% in one night of sleep

Any clues ?

betobragaf

Jei_ASUS posted on 2019/12/2 21:53
Hi betobragaf,

Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:63 ...

Sorry answered without quoting
Coild you check above, when available?

betobragaf

maigeruelgumi posted on 2019/12/3 23:28
Dont bother asking down grade your phone

How can I do this ?
I will try to follow their instructions, but in case issue is not solved......it started suddenly indeed

Omid

have a similar problem too
https://www.asus.com/zentalk/ww/thread-296187-1-1.html
still waiting for fix i dont want downgrade this is like microsoft say cuse windows 10 hve more update we telling our customer to downgrade to windows vista or 7{:3_60:}

Maigeru

What's  up still no fix?






Damn this is so sad...






This is why i was so hesitant  to update


I knew thus would happen xD

betobragaf

Jei_ASUS posted on 2019/12/2 21:53
Hi betobragaf,

Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:63 ...

Hi Jei
I confirm having the last firmware.
Baterry drains all time using apps or not.
Baterry test posted a couple replies above

Any suggestion?

Y_ASUS

Anonyme3214 posted on 2019/12/11 05:27
When we get an answer of Asus ???, we have paid our phone we need get respect of you and your help.I ...

Hi Anonyme3214,

Please kindly provide us your firmware version: Settings > System > About Phone > Software information.
Does the battery usually drain when in use?
Thank you

Y_ASUS

Hi betobragaf,

Sorry for our late reply.
We have checked with the relevant team about your battery consumption situation, and we will provide you the information once we receive any news on this.
Thank you

Y_ASUS

betobragaf posted on 2019/12/19 05:37
Hi Jei
I confirm having the last firmware.
Baterry drains all time using apps or not.

Hi betobragaf,

After the relevant team's confirmation, according to the information you've provided, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/

Victortunes

This is a software problem not hardware problem ...