Screen pad 2.0 doesn't work.

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: Screen pad 2.0 doesn't work
Model: UX434FL
Frequency of Occurrence: Always
Reset OS: Yes

Last edited by manankukreti on 2019/11/27 17:27

I just got my new UX434 and the screen pad 2.0 doesn't turn on at all. When I switch the touchpad modes, my touchpad starts acting weird and I have to do a three finger tap to make it work normally and sometimes it randomly starts showing touches on my main display. Tried reinstalling all the drivers and did a factory reset too but the Screen pad still doesn't turn on at all.
I can't even launch the screenpad windows app.
Extremely disappointed.

Comments

  • Hello manankukreti,
    Please kindly refer to below FAQ,
    https://www.asus.com/support/FAQ/1041344
    and double confirm if all the drivers have installed.
    Thank you.
  • I have installed all the drivers mentioned and they do show up in device manager.
    However, I don't see any drivers for a touchpad in the mouse section but do see one in the hidden ones. Is this normal?

    Here are the screenshots: https://imgur.com/a/kwtqRQ4
  • blake_ASUS posted on 2019/11/27 17:53
    Hello manankukreti,
    Please kindly refer to below FAQ,
    https://www.asus.com/support/FAQ/1041344

    Also, I can't open the ScreenXpert app.
  • manankukreti posted on 2019/11/28 11:38
    I have installed all the drivers mentioned and they do show up in device manager.
    However, I don't s ...

    Hello manankukreti,
    Yes, it's how it should be.
  • manankukreti posted on 2019/11/28 11:44
    Also, I can't open the ScreenXpert app.

    Hello manankukreti,
    Do you mean when you click "ScreenXpert" the screenpad is not on?
    Are you able to switch mode by F6?
    Thank you.
  • I'm not able to turn it on in any way. I think the screenpad has issues with the backlit because If I try to switch monitors in the settings I sometimes can see the screenpad contents on my main display. 
  • blake_ASUS posted on 2019/11/27 23:56
    Hello manankukreti,
    Do you mean when you click "ScreenXpert" the screenpad is not on?
    Are you able ...

    Also, when I switch to screenpad mode my system does detect a second monitor as a PnP monitor.
  • manankukreti posted on 2019/11/28 21:58
    Also, when I switch to screenpad mode my system does detect a second monitor as a PnP monitor.

    Hello manankukreti,
    May you provide a video of how the problem occurred?
    Thank you so much.
This discussion has been closed.