Screen pad 2.0 doesn't work.
System: Windows 10
Battery or AC: AC
Description: Screen pad 2.0 doesn't work
Model: UX434FL
Frequency of Occurrence: Always
Reset OS: Yes
Last edited by manankukreti on 2019/11/27 17:27
I just got my new UX434 and the screen pad 2.0 doesn't turn on at all. When I switch the touchpad modes, my touchpad starts acting weird and I have to do a three finger tap to make it work normally and sometimes it randomly starts showing touches on my main display. Tried reinstalling all the drivers and did a factory reset too but the Screen pad still doesn't turn on at all.
I can't even launch the screenpad windows app.
Extremely disappointed.
Battery or AC: AC
Description: Screen pad 2.0 doesn't work
Model: UX434FL
Frequency of Occurrence: Always
Reset OS: Yes
Last edited by manankukreti on 2019/11/27 17:27
I just got my new UX434 and the screen pad 2.0 doesn't turn on at all. When I switch the touchpad modes, my touchpad starts acting weird and I have to do a three finger tap to make it work normally and sometimes it randomly starts showing touches on my main display. Tried reinstalling all the drivers and did a factory reset too but the Screen pad still doesn't turn on at all.
I can't even launch the screenpad windows app.
Extremely disappointed.
This discussion has been closed.
Comments
Please kindly refer to below FAQ,
https://www.asus.com/support/FAQ/1041344
and double confirm if all the drivers have installed.
Thank you.
However, I don't see any drivers for a touchpad in the mouse section but do see one in the hidden ones. Is this normal?
Here are the screenshots: https://imgur.com/a/kwtqRQ4
Also, I can't open the ScreenXpert app.
Hello manankukreti,
Yes, it's how it should be.
Hello manankukreti,
Do you mean when you click "ScreenXpert" the screenpad is not on?
Are you able to switch mode by F6?
Thank you.
Also, when I switch to screenpad mode my system does detect a second monitor as a PnP monitor.
Hello manankukreti,
May you provide a video of how the problem occurred?
Thank you so much.