number pad only working as a mouse pad

edited September 2020 in ZenBook
System: Windows 10
Battery or AC: AC
Description: number pad not working for number entries
Model: enBook Pro Duo UX581 Touchscreen Laptop with Screenpad Plus (Intel i9-9980HK
Frequency of Occurrence: Always
Reset OS: No


My number touch pad works only as a touch pad for the mouse. When I press the number pad button on the top left the lights come on but when I press the numbers the numbers are not working and is continuing to work as a mouse pad.

Please advise


  • Hello meydanco,
    May you provide a video of it?
    May you double confirm if your mouse is at the spot for typing?
    Thank you.
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