Settings has Stopped/Crashed after pressing on Accounts

edited September 2020 in ZenFone 4 Series
Frequency of Occurrence: ALWAYS
Firmware/APP Version: Android 8 (latest)
ZF Model: ZE554KL
Rooted: No
APP Name:

Last edited by nick.icon30 on 2019/11/24 21:44

So, today, I got a random problem: In short, I've added two Personal (IMAP) accounts via GMAIL App. However, when I went to delete these accounts in Settings--->Accounts--->Clicked on any of the Personal ( IMAP) accounts, I got an error: "Settings has Stopped".
I get this setting crash error ONLY when I try to delete an IMAP account, I don't get the error on Facebook, Gmail, Whatsapp accounts, Twitter.

What I have done so far to troubleshoot:
1. Delete Cache, and Delete Data on "Settings app"
2. Wiped Cached Partition
3. Loaded into SafeMode

Still nothing, I still cannot delete these IMAP accounts, the "Settings has Stopped" error keeps popping up.

What should I do?


  • Bumping up!
  • Same problem in my device..
    I'm wait a solution
  • Hi nick.icon30,

    Thanks for your feedback.
    Did you add these two IMAP accounts in Settings > Accounts > Add account > Personal (IMAP)?
    Could you show us a screenshot of this error message?

    Thank you :)
This discussion has been closed.