My new laptop (vivobook x512fb )when I turn on the device it stays in the as...

System: Windows 10
Battery or AC: Battery
Description: My new laptop (vivobook x512fb )when I turn on the device it stays in the asus logo, for which functions I have to press the shutdown button twice and it works correctly, I would like to know why this happens
Model: vivobook x512fb
Frequency of Occurrence: Always
Reset OS: No

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