App error

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
RAM: 6G
Firmware/APP Version: 9.0
Frequency of Occurrence: Daily
Rooted: No
APP Name: Camera

The camera app is not working properly, a lot of times it does not start or just freeze after I try to see a recently taken photo, I would like to know if it's a problem on my phone only or if it was reported in other devices.

Comments

  • Hi gusmao_556,

    Please make sure to update to the latest firmware version WW-90.11.162.111.
    Please try clearing cache and data of the camera:
    Settings > Apps & notifications > App info > Camera > Storage & Memory > Clear cache & data.

    If the problem still appears, please tell us do you mean the camera app cannot be launched, and it freezes after you try to check a recent photo in the lower right corner?
    Please provide your camera version.

    Thank you :)
This discussion has been closed.