Zenfone 3 Max battery drop to 0% then shuts down unexpectedly

Description: Hello everyone. I keep having this problem with my ZenFone 3 Max where it suddenly drops to 0% then shuts down. When I plug it to a charging cable after it shuts down, it starts back at 0%. Is the battery the problem? or is it software related? or somehing else? Please help, thank you.
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201911/04/144651t33msgqmt9aeeb33.jpg
App Name: ZenTalk
Rooted: No
Location: Malaysia
Frequency of Occurrence: Often
Firmware/App Version: NRD90M.WW_Phone-14.10.1808.119-20180803
Model: ZC520TL
RAM: 3GB

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