Missing Flashlight/Viber keeps on crashing

Model: ZC600KL
RAM: 4G
Firmware/APP Version: Android 9
Frequency of Occurrence: Always/Ongoing
Rooted: No
APP Name: Flashlight
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201911/04/050028l5mq4gnuncs22qss.jpg

Hi Asus Team,


I recently bought an Asus Zenfone 5Q phone then after upgrading to Android 9 I lost the Flashlight app. I already did a factory reset but it still keeps on disappearing after sometime. Viber application keeps on crashing as well when I initiate a video call.

What updates/fix do we have for this?

Attachment not found.



Thanks!

Comments

  • new reply from Asus team? please provide update. thanks!
  • Hi dchristian_01979,

    Could you check if the problem is still appearing in firmware version WW-16.0610.1911.89?
    If the problem is not improved, please let us know.
    If you have not received the update yet, you may check update in Settings > System > System updates.
    Or download from our website: https://www.asus.com/Phone/ZenFone-5-Lite-ZC600KL/HelpDesk_BIOS/
    How to update firmware: https://www.asus.com/support/FAQ/1009748/

    Thank you :)
  • Hello,

    flash light is back but from time to time icon becomes grayed out. during this time viber also crashes. but when flash light is good viber is also good.

    I already updated the firmware to WW-16.0610.1911.89.

    Thanks!
  • dchristian_01979 posted on 2019/11/10 21:14
    Hello,

    flash light is back but from time to time icon becomes grayed out. during this time viber al ...

    Hi dchristian_01979,

    Thanks for your information.
    Please check your PM for a message I have sent you.
    Thank you :)
  • I sent a reply to your message. Thanks!
This discussion has been closed.