Proximity Sensor issue

Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW16.0615.1910.112
Frequency of Occurrence: every time
Rooted: No
APP Name:

Hello everyone,As soon as I updated my phone to V16.0615.1908.109,every time i try to have a phone call, screen will remain on. I tested thesensor by both Asus build in application (.12345+= in calculator) alsodownloaded separate application from Google store, both confirm that sensor isfine. whenever I reset the phone, everything works fine, but after a while,maybe 2~3 phone calls, yet the problem acquired again. I tried to switch on andoff the sensor during the calls from settings in "call menu". unfortunatelyno change and i have to reset the phone every time. even after updating to 16.0615.1910.112, it is not fixed.
looking forward for you advises.
Thanks in advance

Comments

  • Hi alicnc2002,

    To activate the proximity sensor during a call, please make sure you are not using earphones.
    Please make sure to turn on the proximity sensor: Contacts app > Tap the upper right three dots > Settings > Call screen > Turn on proximity sensor.

    Thank you :)
  • Last edited by alicnc2002 on 2019/10/31 13:48

    Hi Jei,

    Thanks for the reply. I'm not using earphone at all. also as I mentioned, proximity sensor is on, in call screen settings. the only temporary solution is to reset the phone, and it will work again for few hours. then again this will happen. i also attached two screenshots, same condition, sensor not working during a phone call and screen will remain on.

    Thanks.
  • alicnc2002 posted on 2019/10/31 18:43
    Hi Jei,

    Thanks for the reply. I'm not using earphone at all. also as I mentioned, proximity sensor ...

    Hi alicnc2002,

    Thanks for your reply.
    Please check your PM for a message I have sent you.
    Thank you :)
  • Hello!
    I had the same problem. Apparently fixed it by disabling and enabling again the proximity setting. It's working fine for a few hours now. Hope it helps!
  • Hi Eduardo,
    unfortunately that did not helped me. my only option is to switch the phone off and on.
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