Signal problem

edited September 2020 in ZenFone 5 Series
My phone dont have signal i change my sim n everything still no signal


  • Hi rdlavarias07,

    We would suggest that you try:

    (1.) Settings > Network & internet > SIM card> Disable and enable the SIM card
    (2.) Settings> Network & internet > Mobile network > Preferred network type> choose "2G/3G/4G" again.
    (3.) Power off your phone > reinsert sim card > turn on the phone
    (4.) Turn on airplane mode > wait for 3 seconds > then turn it off.
    (5.) Try using another sim card by a different operator
    (6.) Try resetting the network settings: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth)
    (7.) Please make sure to update to the latest firmware version WW-16.0615.1910.112.

    If the problem still appears, please help us provide your carrier and screenshot of the error.

    Thank you :)
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