WiFi disconnection !

Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16.0615.1910.112
Frequency of Occurrence: frequently, all time
Rooted: No
APP Name: WiFi

Dear Asus officials I am your new customer for 7 months and have big problem for my zenfone phone (ZE620KL). Wifi is constantly disconnecting and reconnecting again. This problem started 3 months ago and still continues. In the latest update content was written that the wifi problem was fixed, but the problem is not resolved still continues. I'm tired of living this situation. Please find a solution to this annoying situation very quickly.
#helpasus #asus #zenfone5 @asus :(

Comments

  • RitaRita Level 1
    1. Location, scanning, disable wi-fi, bluetooth scanning.
    2. Wi-fi advanced preferencess, turn off automatically, all off.
    3. Apps & Notifications, special app acces, wifi management, turn off all apps and system apps.
    4. If that doesn't help resetting your network settings and try again. (Settings > Connections > More > Network settings reset.
    5. Create new wifi connection.
  • RitaRita Level 1
    1. Location, scanning, disable wi-fi, bluetooth scanning
    2. Wi-fi advanced preferencess, turn off automatically, all off.
    3. Apps & Notifications, special app acces, wifi management, turn off all apps and system apps.
    4. If that doesn't help resetting your network settings and try again. (Settings > Connections > More > Network settings reset.
    5. Create new wifi connection.
  • Thanks a lot now I'll try.  If the problem persists or the problem is solved, I will write it back. :)
  • Last edited by Jei_ASUS on 2019/10/31 10:33
    guccukihsanmehmet01 posted on 2019/10/30 17:10
    Thanks a lot now I'll try.  If the problem persists or the problem is solved, I will write it b ...
    Hi guccukihsanmehmet01,

    If the problem still appears:
    Please try resetting your network settings and try again. (Settings > System > Reset options > ResetWiFi, mobile & Bluetooth)
    Could you tell me the brand and model of the WiFi router that has this problem?
    Have you tried connecting to a different router?
    Do other phones connected to this same WiFi have the same problem at the same time?
    Please show us a screenshot of your WiFi information.
    (Settings > Network & Internet > Wi-Fi > tap on the WiFi already connected to access Network info)
    Please show us a short video of the problem.
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
  • My router this and I tried with another phone. but that phone does not have this problem.
  • rbandziulyte posted on 2019/10/29 00:38
    1. Location, scanning, disable wi-fi, bluetooth scanning
    2. Wi-fi advanced preferencess, turn off au ...

    Now this problem is reduced. But it's not over. I had one last night during the conversation through WhatsApp. But not as always
  • RitaRita Level 1
    Does this router have antennas.
    This unit has 2 antenna slots for amplifying the signal (both slots for receiving the signal).
    Huawei B525 Original 4G Signal Boost Antennas.
  • guccukihsanmehmet01 posted on 2019/10/31 20:34
    Now this problem is reduced. But it's not over. I had one last night during the conversation throu ...

    Hi guccukihsanmehmet01,

    Thanks for your information.
    We will check with the relevant team about this.
    Have you tried connecting to other WiFis? Does the problem appear as well?
    When the problem did not exist 3 months ago, were you using the same router?

    Thank you :)
  • Huawei B525 keeps disconnecting devices from the internet

    Your disconnections may be caused by other issues.

    1. Set the network setting on the router to" 4g only" or „3g only“, choose the one that is better in your area. Disable the "automatic update" option. Restarting modem. If this solves the problem then will have to do updates manually (I guess this is better than the net going off several times in a day).
    2. Router it wont allow you to transmit the same SSID on both the 2.4hz and 5hz bands.
    3. WiFi coverage. Ensure that your device is not in a "dead spot" in terms of WiFi signal, or subject to interferences from other RF devices.
    4. Try switching to 2.4 GHz WiFi instead of 5 GHz. This normally gives more reliable WiFi connections, but will be slower. This device B525 slow wifi 5GHz.
    5. Forget the Wi-Fi Network within the Zenfone 5 and reconnect to B525 SSID and password on the router as any previously saved personal SSID and password may have been deleted on Factory Reset.
    6. Could possibly a firmware update that has caused the problem, but cannot confirm.
    7. Huawei HiLink app can harm your setup and cause you to lose data. DON’T USE HiLink with the 525. Remains only Factory reset.
    8. It conflicts with Android device that connects to the Wireless Hub. Take a look the System Log records a Warning. Maybe a feature of Android operating systems that are not under Huawei's control.
    9. A lot of people online writes Huawei B525 keeps disconnecting devices from the internet.
  • guccukihsanmehmet01 posted on 2019/10/31 20:34
    Now this problem is reduced. But it's not over. I had one last night during the conversation throu ...

    Hi guccukihsanmehmet01,

    Is the problem still appearing?
    If yes, please check your PM for a message I have sent you.
    Thank you :)
  • Hey all friend now I write again and my problem don't finish yet. Still contunie , please help , I need uptade Asus please :(
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