Screen Touching Problem

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: I don't know what is this
Frequency of Occurrence: Once a week or once a day
Rooted: No
APP Name:

Not every time but sometimes when im trying to enter my widgets for using them, for example Google's searching shortcut, I can't enter. Or sometimes I can't open my apps in home screen, I'm trying to open them through touching but they are just look like freezed (and during this, my phone is still fast)


  • Ok, Now I'm knowing, my phone's Firmware is Android 9.
  • Hi barisbas2641,

    Please make sure to update to the latest firmware version WW-16.0615.1910.112.
    Please try clearing cache & storage of ASUS Launcher and Google and check again: Settings > Apps & notifications > See all apps > ASUS Launcher & Google > Storage & memory > Clear cache & storage.

    If the problem is still appearing, please show us a short video of the problem.
    Before recording the video, please turn on
    Settings > System > Developer options > Turn on "Show taps".
    To share videos, please upload it to ASUS WebStorage ( and share the link with us.

    If you haven't enabled developer options yet, you may refer to:

    Thank you :)
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