Music volume out of control

edited September 2020 in ZenFone 5 Series
Model: ZE620KL
Firmware/APP Version: 16****105
Frequency of Occurrence: Ok
Rooted: No
APP Name:

Hello dear developers!
After last update i cant manage music volume using hardware bottoms.
Now i see two controls and only second manage by hardware bottom (usually don't need to do that).
Can you please return back good functions - manage volume of music by bottoms?


  • Hi a.metelin,

    Please make sure to update to the latest firmware version WW-16.0615.1910.112 and help us check if the problem is still appearing.
    If yes, please tell us which app does it happen on.
    Please tell us how the problem appears in detail.

    Thank you :)
  • Hello. A still have the same problems
  • a.metelin posted on 2019/10/16 15:55
    Hello. A still have the same problems

    Hi a.metelin,

    Thanks for your reply.
    Is the problem appearing all the time or occasionally?
    Does it appear when using any specific app or after any action on the phone?

    Thank you :)
This discussion has been closed.