Vibration problem on Zenfone 4 ze554kl

reza.siami1380

APP Name:
Rooted: No
Frequency of Occurrence: 2.2 GHz
Firmware/APP Version: WW_ZE554KL_15.0610.1909.39
RAM: 4G
ZF Model: ZE554KL

Hi my zenfone has a vibration problem and I dont know it is hardware problem or a bug for my android version because i don't remember is that works or not.
How can i know? Please help me for it.

Y_ASUS

Hi reza.siami1380,

Could you describe the problem for us?
Thank you

reza.siami1380

Thanks for your replyI bought the phone just 5 days ago and at first i updated it to android oreo, now it's vibration doesn't work and seller says it's because of the update that i did.Now what can i do? Bacause it don't work it testing mode ( calculator =>.12345+= => vibration test) i think that it's not a bug for my firmware or android version. But can you help me to how to convince them?

Y_ASUS

reza.siami1380 posted on 2019/10/9 15:55
Thanks for your replyI bought the phone just 5 days ago and at first i updated it to android oreo, n ...

Hi reza.siami1380,

We would suggest that you ask the reseller about this to make sure if the product could be replaced.
Thank you.

omzavare2000

I have the same problem yesterday 
Phone's vibtation is not working.
Hardware or software problem?

reza.siami1380

https://zentalk.asus.com/en/discussion/comment/56778#Comment_56778

I think its a hardware problem because it doesnt work totally for me