Zenfone 5z slow charging

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It's been a year since I encounter this problem. Many updates were released but still it did not fix the issue. Kindly fix this bug.

Comments

  • Hi adrianjosephamparo,

    Please provide your firmware version: Settings > System > About Phone > Software information

    Does it show fast charging on the lock screen when you charge?
    Does it feel slow when the phone is in sleep mode or when using the phone while charging?

    Please try testing how long it takes to charge with the original ASUS charger.
    1) Clear the background apps in recent app list.
    2) Turn off the screen and keep the phone in sleep mode while charging the phone.
    > Check how long it takes to charge from __% to 100%, and provide the time to us.

    Thank you :)
  • Same here I can't able to fast charge
  • I am also facing the same issue. Fast charging is not working properly.
  • syednaved1999 posted on 2019/10/12 18:50
    Same here I can't able to fast charge

    Hi syednaved1999 & zenfans_E8JJ,

    Are you using the original ASUS charger?
    Please provide your firmware version: Settings > System > About Phone > Software information
    Does it show fast charging on the lock screen when you charge?
    When does this problem appear? Usually what battery percentage?

    Thank you :)
  • When I use the original ASUS charger, it cannot be quick charged.But I use another charger that supports qc 3.0 can fast charge
  • Last edited by Gurjinder on 2019/10/21 02:10
    Jei_ASUS posted on 2019/10/8 14:38
    Hi adrianjosephamparo,

    Please provide your firmware version: Settings > System > About Phone > Soft ...

    fast charging not working. Using the original adopter and cable came inside the box. stopped all the background apps, kept on airplane mode even switched off the phone but no change in the charging speed. please solve this shit ASAP. firmware is 162.98
  • Last edited by Jei_ASUS on 2019/10/22 14:03
    srithep555 posted on 2019/10/18 00:00
    When I use the original ASUS charger, it cannot be quick charged.But I use another charger that supp ...
    Hi srithep555,

    Is your adapter ASUS 9V 2A 18W?
    Does it show fast charging on the lock screen or "++" on the battery icon when you charge?
    Does this problem appear every time you charge your phone?
    Please provide your firmware version: Settings > System > About Phone > Software information
    Since when did this problem start to appear?

    Thank you :)
  • Gurjinder posted on 2019/10/21 05:08
    fast charging not working. Using the original adopter and cable came inside the box. stopped all t ...

    Hi Gurjinder,

    Is your adapter ASUS 9V 2A 18W?
    Does it show fast charging on the lock screen or "++" on the battery icon when you charge?
    Does this problem appear every time you charge your phone?
    Did this problem appear all the time or after which firmware version?

    Thank you :)
  • yes adapter is 18W and it shows that ++ sign on the battery icon and fast charging written on the lock screen too. and yes every time I'm facing this problem. for me this prob is occurring from last 4-5 days
  • Jei_ASUS posted on 2019/10/22 11:01
    Hi Gurjinder,

    Is your adapter ASUS 9V 2A 18W?

    yes adapter is 18W and it shows that ++ sign on the battery icon and fast charging written on the lock screen too. and yes every time I amm facing this problem. for me this prob is occurring from last 4-5 days. the firmware is .98 . please asus solve this shit ASAP
  • Hi all,

    We would suggest that you try updating to the latest firmware version WW-90.11.162.111 and check if the problem is still appearing.
    Thanks for your help.
This discussion has been closed.