ScreenPad Problem!!!!

System: Windows 10
Battery or AC: Battery
Description: for god sake help me
Model: UX480FD
Frequency of Occurrence: Always
Reset OS: No

hi , sorry i just purchased zenbook 14 UX480FD and the screenpad got a terrible problem. i press F6 but nothing happens. it actually switch to other modes but nothing happens. the ScreenPad Toolbar version is 2.0.23.0. i reset my windows and after a while the problem appears again. i payed a lot of money for this. please help me

Comments

  • Hello mostmentalmind,
    Was there any modification or update before the issue happened?
    Have you locked Fn keys? and then you need to press Fn+F6.
    Please try to reinstall drivers by following this order
    1. Asus ScreenPad Display Driver
    2. ASUS Precision Touchpad (ScreenPad)
    3. Screenpad toolbar
    4. Screenpad APP
    Thank you.
  • blake_ASUS posted on 2019/10/3 21:37
    Hello mostmentalmind,
    Was there any modification or update before the issue happened?
    Have you locke ...

    Hi blake_ASUS
    thanks for responding
    yes there was multiple updates for win 10
    well I don't know much about the function key. I appreciate it if you explain its impact on the screenpad.
    I tried to reinstall it , but I wasn't able to download it again from the store.
  • mostmentalmind posted on 2019/10/5 17:21
    Hi blake_ASUS
    thanks for responding
    yes there was multiple updates for win 10

    Hello mostmentalmind,
    If you happened to press FN+ESC
    then your Fn keys might be locked.
    There is a small light indicator on you Fn key.

    If your Fn keys are locked, then you can't just press single function key.
    For F6 you need to press Fn+F6.
    Let me know if it works.

    To reinstall drivers,
    please kindly refer to official support page.
    https://www.asus.com/Laptops/ASUS-ZenBook-Pro-14-UX480FD/HelpDesk_Download/

    Thank you.
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